Session terms

DRAFT for Damola's review; not legal advice.

Price: $100 per hour, billed in 15-minute increments with a 60-minute minimum, which you pay when you book.
Billable time runs while both you and the expert are in the Zoom meeting. Disconnects aren't billed.
Cap: we never bill past your booked length unless you approve extra time during the session.
Extra time: charged after the session to the card you paid with at booking. If that charge fails, we email a payment link, due within 7 days.
Cancellation: cancel at least 24 hours before the start for a full refund. Later cancellations and no-shows keep the booking payment. Rescheduling keeps your payment for the new time. If we cancel, you're always refunded in full.
Out of scope: if the expert finds the problem is out of scope early in the session, there's no charge.
No guarantee: we aim for a fix or a clear path forward, but can't guarantee every problem is solved in one session.
Your control: you share your own screen and type your own credentials. Any remote control is requested, temporary and revocable.